Frequently asked questions

  • How do I order on simply infants

    Register on simply infants

    Login on simply infants

    Add your item to cart

  • What happens if my product is not delivered?

    Get intouch with us

  • How do I know my order has been confirmed?

    Once your order has been made successfully, you will receive an instant email from sales@simplyinfants.com. Your order is then processed internally.sales@simplyinfants.com will send a confirmation mail for your order, to the email address associated with your Simplyinfants.com order/account. In this mail you will be provided with a unique Order ID (eg. #100000041).

  • Is it possible to request for a product that is 'Out of Stock'?

    YES, You can. Once a product is out of stock the 'add to cart' option changes to “Request Item”.  By requesting, we would make that product a priority for “New Arrivals” and would notify you as soon as it becomes available.

  • Is it compulsory to have a Simplyinfants.com account to shop?

    No, it is not compulsory but is certainly recommended to have one however you can shop by providing just your email ID and some other details.

  • How do I make a payment for a Simplyinfants.com purchase?

    Payment can be made by the four following options:

    1. On-line via Interswitch.
    2. Payment can be made on delivery via a POS (Point Of Sale) terminal.
    3. Payment can be made in cash on delivery (only for orders below N20, 000.00). 4. Payment can be made by bank transfer

  • Are there any hidden charges when I make a purchase on Simplyinfants.com

    We offer free delivery on all items within the Lagos Metropolis. There are absolutely no hidden charges when you make a purchase from Simplyinfants.com. The prices listed for all items are final

  • How do I pay using a Debit card and is it safe?

    YES it is safe. We accept all Naira cards such as VISA, MasterCard - Customers will need to key in their 16-digit Debit/Credit Card number, the expiry date and the 3 digit CVV Code (Card Verification Value - found on the back of the card) where necessary in order to complete the payment flow.

  • How do I check the current status of my orders?

    You can review the status and other information of all your orders, whether cancelled, pending or completed, that you have placed with Simplyinfants.com. To check the status of your pending orders; · Click on the “My Account” link in the top right of any page on our site· Click on the “My Orders” link to view the status of all orders · To view the status of a specific order; · Click on the “Order Number” After your order is dispatched from our warehouse, we will send you a mail with the Shipping details.

  • How much are the delivery charges?

    Simplyinfants.com provides free delivery on all items

  • what is the estimated delivery time?

    The estimated time of delivery is 1-2 business days.

  • How will the delivery be done?

    We process all deliveries within Lagos through Simplyinfants.com dispatch riders.

  • How do I search for a particular Product?

    Type the name of the product into the search box and all products relevant to your search will be displayed. You can search by brand, model, function, product name or just a key word. Once you have found your product select "add to cart" to purchase the product.

  • How do I place an order on your website?

    To place an order, follow these steps:

    1. Click on the product you want to order
    2. Click ‘add to cart’
    3. On the shopping cart page, click ‘proceed to checkout’
    4. Click ‘continue’
    5. On the next page, fill in your details under customer information,
    6. Choose from the payment options available,
    7. Confirm your order by clicking on the ‘checkout’ button
  • How do I register?

    If you are a new user, you can register in a few easy steps and create your own Simplyinfants account. Just fill out your name and email address and you’re all done. After you register, you will need to fill in your email address and password to login to your simplyinfants account.

    What does it mean to login? You have to login to have full access on simplyinfants.